1. RapidUsertests Testing Guide
  2. My first usability test
  3. Special features of moderated RapidUsertests

How to create Moderated RapidUser Tests and Live Interviews

Extensive remote UX testing for prototypes, products in need of explanation and user research

What are moderated RapidUsertests?

Moderated RapidUsertests are live usability tests that are conducted with audio connection and screen sharing possibility. The participants are testers from our RapidUsertests panel, so you don't have to take care of recruiting and tester management. Scheduling is also automatic, you simply enter your available times in our tool.

With live sessions, we combine the advantages of unmoderated RapidUsertests and in-house testing:

  • Location-independent UX testing
  • Testers are in their natural environment on their own devices and therefore behave more naturally
  • You can ask follow-up questions
  • You are in direct contact with your target group.
  • You can run the first sessions after only 24-48h - very suitable for agile sprints.
  • Technical problems are a thing of the past because live sessions run browser-based and require no installation
  • Up to 30 viewers can participate in the tests and also take notes within the tool

For which use cases are moderated RapidUsertests suitable?

  • Low-fidelity prototypes: Even immature prototypes can be tested, as you can provide assistance to the tester.
  • Unreleased products: Even products that are not yet released to the public can be tested in live sessions by sharing your screen with the tester.
  • Products that need explanation: Live sessions give you the opportunity to explain your product in detail to the test subjects before you start the actual test.
  • Long tests for extensive questions: Your live session can last up to 60 minutes.
  • Convince stakeholders: Let your colleagues or other stakeholders watch your live sessions so they can see the user feedback for themselves. Up to 30 viewers can participate.
  • User feedback days: Conduct several user tests in a row and gather the entire development team in one room. This way, they can already discuss and analyze the findings during the tests and derive developments.
  • User research: With live sessions you can not only conduct usability tests but also interviews to get to know your users better.
  • Combination of usability test and user research: You can, of course, use the session as you need it, for example, combine a usability test with a subsequent interview.

How To: How to create a moderated RapidUsertest?

1. Project name and objective

First, you can name your project and enter the research question.


This will help you keep an overview in your dashboard later on, and your colleagues will also be able to see at a glance what your project is about.

2. Usability test or interview?

Do you want to test your product or conduct an interview? Depending on that you choose a product type (website, app, prototype) or "interview". If you have decided, you select "Moderated live test" in the next step:

3. Target group selection and number of testers

For an app, website, or prototype, you must first determine the device and operating system.

Also, in this step, you choose how many testers you want to conduct the live session with. Here's our guide to sample size.

In the next step, you can narrow down the target group. Select the age range of the test persons and, if necessary, a gender. You can also specify additional requirements for the target group. You can find our tips for narrowing down your target group here.

You can also conduct desktop tests with your own testers or testers from external panel providers.

4. Duration of the live sessions

How long should the individual sessions be? You can choose between 15, 30, 45 and 60 minutes.

Expert tip: For interviews, you should allow at least one minute per question, and for usability tests at least five minutes per task. However, if you want to ask a lot of very open-ended questions or need to ask a lot of follow-up questions, you should definitely plan more time. It's best to go through the test procedure roughly with a colleague to find out how long the test or interview will actually take.

Also, plan some time before the session starts and the software is set up.

5. Select the number of spectators

Three spectators are included in the price. As a spectator, you can invite colleagues, customers, or other stakeholders to attend just one session.

For 1.5 credits you can invite up to 30 viewers. This way your whole team can participate in the test. The testers do not see that spectators are present.

6. Select the date

Now you can specify slots for your appointments or skip this step for now. In this case, you can specify and edit your free slots later in the customer dashboard.

Expert tip: Specify as many slots as possible so that you can find all participants as quickly as possible. We recommend the selected number of testers + 10 as the number of slots. Also, plan 2-3 days in advance - for example, if today is Monday, plan the first tests for Wednesday and Thursday.

7. Wait for appointment confirmations

Now you are ready with the setup of the test. You do not have to specify your test items and questions in the booking, but you should of course think about a test concept before the tests.

We will send you an email as soon as a tester has accepted. You will also see all confirmed dates in your dashboard.

You are now ready to create the test. Our tips for conducting moderated tests and interviews can be found here.